Support — Fireside Glow
Contact us
Email: zhubiyu02@gmail.com
Developer: Zhu Yu
Please include your Apple TV model and tvOS version when you write, so we can help faster.
How it works
- From the home screen, pick a theme — for example a fireplace, Christmas, or New Year scene — and it plays full screen, with sound.
- While a video is playing you can mute the sound. In Settings you can also choose whether sound is on or off by default when a video starts.
- You can set a sleep timer. When the timer ends, the video stops and the app shows a Good Night screen.
- Press Menu on your Apple TV remote to go back. Swipe up or down to scroll.
There is no account, no login, no ads, and no subscription. Your mute and timer settings stay on your Apple TV only.
Common questions
No sound?
Check three things: whether the video is muted in the app, whether sound is set to off by default in Settings, and your TV volume. If the video itself has sound and the TV volume is up, try restarting the app.
The video stopped and a Good Night screen appeared?
That is the sleep timer finishing — it is supposed to happen. Press Menu to go back to the home screen and pick a theme again, or set a longer timer.
I can't find a theme / the app looks empty?
Go back to the home screen with the Menu button. If the list still does not load, close the app and reopen it; if that does not help, restart your Apple TV.
Will my settings survive reinstalling the app?
No. Your mute and timer settings are stored only on your Apple TV and are deleted when you delete the app. After reinstalling, set them again in Settings.
Purchases and refunds
Fireside Glow is a one-time purchase. Payment is processed by Apple through the App Store, and we do not receive or store your payment card information.
Refunds are handled by Apple. To request one, visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and choose Report a Problem.
Privacy
We collect no data. Our Privacy Policy is linked on the Fireside Glow App Store listing, and a copy is also available in the app under Settings > Privacy Policy.